Privacy policy

Privacy Policy

(RISE EMBER – Official Website)

At RISE EMBER, we value your privacy and are committed to protecting your personal information.
This Privacy Notice explains what data we collect, how we use it, and what rights you have when using our services.

1. Information We Collect

We may collect the following categories of information when you visit our website, place an order, or create an account:

Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by third-party payment providers)
Device information (IP address, browser type, device type)
Account settings and preferences
Order history
Language preference
Product interaction data (pages viewed, items added to cart)
Cookies and browsing activity
Technical identifiers (session data, analytics ID)

We do not store complete credit card numbers on our servers.
All payment processing is encrypted and handled through secure gateways.

2. How We Use Your Personal Data

RISE EMBER processes your information for the following purposes:

To create and manage your account
To process and deliver your orders
To contact you regarding your order status
To provide customer support
To recommend products based on your preferences
To manage returns, exchanges, or warranty claims
To improve website performance and user experience
To send updates or promotional messages only with your consent
To prevent fraud or misuse of our services

We do not sell or rent your personal data to third parties.

3. Communication Frequency

We may send you essential service emails such as:

Order confirmation
Payment confirmation
Shipping and delivery updates
Account verification
Important notifications related to your purchase

These messages are system-generated and cannot be unsubscribed from, as they relate directly to your orders.

Marketing newsletters are optional and sent only if you have subscribed.

4. Cookies

RISE EMBER uses cookies to improve your browsing experience.

Types of cookies we use:

Session cookies – deleted when you close your browser
Persistent cookies – stored up to 24 months
Analytics cookies – for statistics and website performance
Functional cookies – to remember language, cart, and preferences

You may disable cookies via your browser settings; however, certain website features may not function properly without them.

We may also use web beacons to analyze website traffic and marketing performance.

5. Children’s Privacy

RISE EMBER does not knowingly collect personal data from children under 13 years old.
If we discover such data has been collected, it will be deleted immediately.

Users under 16 years old must access the site only with parental permission.

6. Processing of Personal Information

By using our site, you consent to the processing of your data for the purposes stated above.
Processing may include:

Collection
Storage
Organization
Use
Transmission
Restriction
Deletion

We apply technical and organizational security measures, including SSL encryption, to protect your data.

7. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your account and all stored data
Opt out of marketing communications
Withdraw consent at any time

8. How to Delete Your Account

To have your data fully removed from RISE EMBER systems, please contact our customer support:

Email: riseember@mail.ru

Your request will be processed within 48 hours.
After deletion, all associated data will be permanently removed from our servers.

Website-based account deletion is being developed and will be available soon.

9. Anti-Spam Policy

RISE EMBER does not send unsolicited messages, does not buy email lists, and does not participate in spam advertising of any kind.

10. Contact Information

For privacy-related questions, please contact:

RISE EMBER Support
Email: riseember@mail.ru